Privacy Policy

Last updated November 10, 2026

Who this covers

This policy covers shops that use ChimeClerk and the customers of those shops who check in, book, pay or receive messages through it. For a shop's customers, the shop decides how their information is used and Kanav Systems Inc. processes it on the shop's behalf.

What we collect

• From shop owners and staff: name, email address, business details, and billing details handled by Stripe.
• From a shop's customers: name, mobile number, optional email, vehicle details (plate, state, year, make, model, VIN, mileage), the services booked, notes and photos they add, invoices and payment status, messages exchanged with the shop, and recordings-free transcripts of calls handled by the assistant.
• Consent records: what each customer agreed to, the wording they saw, when, and from which device type.
• Technical data: IP address and basic logs, used for security and troubleshooting.

Card numbers are entered on Stripe's pages and never reach our servers.

How it is used

To run the visit: confirm bookings, tell customers when work is ready, take payment, send invoices and payment reminders, and, only where the customer agreed, send offers and service reminders from that shop. We do not sell personal information and we do not use one shop's customers to market another business.

Text messages

Mobile numbers and text-message consent are never shared with or sold to third parties or affiliates for their marketing. See the text message terms.

Licence plates

A plate is used to identify the vehicle and, where enabled, to look up its year, make and model. We never request or store the registered owner's details from any plate service.

AI

Some wording (for example the opening line of a reminder) and the reading of replies, call audio and photos of a plate or VIN are handled by AI models from Google. We send the minimum needed for the task, such as a first name and the service performed, and not phone numbers or email addresses for written tasks. Shops can switch written AI off.

Who we share with

Service providers that run the product for us: Google Cloud (hosting and AI), Stripe (payments), Twilio (texts and calls) and an email delivery provider. Each receives only what its job needs. We also disclose information when the law requires it.

Keeping and deleting

We keep a shop's records while its account is open and delete them after it closes, apart from records the law requires us to keep. A shop's customer can ask that shop, or us at the address below, to see, correct or delete their information.

Security

Data is encrypted in transit and at rest, access is limited to the shop's own signed-in users, and device links can be revoked at any time. No system is perfectly secure; we will notify affected shops of a breach as the law requires.

Children

ChimeClerk is not directed at children under 13 and we do not knowingly collect their information.

Questions: support@chimeclerk.com · Kanav Systems Inc.