Terms of Service

Last updated November 10, 2026

1. What ChimeClerk is

ChimeClerk is software from Kanav Systems Inc. ("we") that lets a service business (a "shop") take check-ins, bookings and payments, show screens in its premises, message its customers and answer calls with an automated assistant. These terms are between us and the shop that signs up.

2. Your account

You sign in with a code sent to your email. You are responsible for who has access to that email and to the devices you connect. Tell us straight away if you think someone else has access.

3. Plans, trial and billing

New shops get a free trial. After it, the plan you choose is billed monthly in advance through Stripe, and assistant voice minutes are billed monthly as used at the rate shown on your Billing page. You can cancel at any time; the plan runs to the end of the period already paid for. Fees already paid are not refunded unless the law requires it.

4. Payments from your customers

Card payments from your customers go to your own Stripe account. Stripe's terms apply to those payments. You are the merchant: refunds, disputes, taxes and the accuracy of your prices and invoices are yours.

5. Your customers and their data

You decide what customer information is collected and you are responsible for having the right to use it. We handle it on your behalf as described in the Privacy Policy. You must only message customers who agreed to it; the product enforces the consent it records and honours STOP, and you must not work around that.

6. Automated assistant and AI

The assistant and AI-written text can be wrong. Prices, availability and invoice amounts always come from your records, but you should review what is sent in your name and you remain responsible for it. Vehicle recall and plate information comes from third parties and is provided for convenience only.

7. Acceptable use

Do not use ChimeClerk to break the law, to send messages people did not agree to, to look up people from licence plates, or to interfere with the service or other shops.

8. Availability and changes

We work to keep the service running but do not promise it will never be interrupted. We may change features; if a change materially reduces what you pay for, you may cancel.

9. Liability

To the extent the law allows, the service is provided "as is", we are not liable for indirect or consequential losses, and our total liability in any twelve months is limited to the fees you paid us in that period.

10. Ending and exporting

You may stop at any time. On request within 30 days of ending we will give you an export of your customers, visits and invoices, after which we delete them except where we must keep records by law.

11. Governing law and contact

These terms are governed by the laws of the state where Kanav Systems Inc. is incorporated. We will tell you by email before material changes take effect.

Questions: support@chimeclerk.com · Kanav Systems Inc.